A federal court issued an injunction preventing the U.S. Department of Education from implementing parts of the Saving on a Valuable Education (SAVE) Plan and other IDR plans, including - for example - SAVE's monthly payment formula and loan forgiveness under SAVE, PAYE, and ICR plans. Please check StudentAid.gov/saveaction for more information.
Borrowers can now apply for income-driven repayment (IDR) plans electronically rather than needing to upload an application to our website. Please visit StudentAid.gov/IDR to submit your application. If you already submitted an application through our portal you do not need to apply again.
If your account recently transitioned to our new servicing portal, we're excited you're here. It's time to create an online account. You can also read our info page about the transition this link will open in a new window.
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MOHELA offers many tools to assist you in managing your account on the go, or online. Log in to begin managing your account.
Pay online
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Federal Student Aid Website
Glossary of Federal Student Aid Terms
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts- Ombudsman’s Student Loan Assistance Unit (888) 830-6277
Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like MOHELA to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.
Learn more about Federal Student Aid this link will open in a new window
See your repayment options with Loan Simulator this link will open in a new window
Please note our contact center will be closing at 5:00 PM ET on Tuesday, December 24 and Tuesday, December 31.
In observance of the holidays, our offices are closed on the following days:
Wednesday, December 25
Wednesday, January 1
MOHELA sympathizes with those impacted by the recent natural disasters. If you reside in a designated disaster area declared by FEMA, you may be able to temporarily postpone your student loan monthly payment. Contact us today to determine if you qualify.
The U.S. Department of Education (ED) has announced that the customer service and processing work associated with the Public Service Loan Forgiveness (PSLF) and Teacher Education Assistance for College and Higher Education (TEACH) Grant programs was shifting to ED via StudentAid.gov.
As of July 1, 2024, the PSLF program has successfully transitioned from MOHELA and now is fully managed by ED on StudentAid.gov. ED has resumed processing PSLF forms and is currently working to update PSLF payment counts.
On May 1, 2024, MOHELA started transitioning the TEACH Grant Program to ED. During the transition period, there will be a TEACH processing pause. This transition will last into fall 2024. TEACH Grant Program recipients have two choices regarding form submission during this time. You can do either of the following:
Submit a form now by mail* for the current or upcoming school year. Processing of that form will be held until the fall, when the transition to StudentAid.gov is complete; or
Wait until fall 2024 to submit your form on StudentAid.gov.
* Send TEACH forms to TEACH Grant Program, P.O. Box 300010, Greenville, TX 75403. Forms may also be uploaded at StudentAid.gov/status-center/upload-tool.
NOTE: If you choose to submit forms during the pause, do not submit them again in the fall. Doing so could cause delays with your submission.
StudentAid.gov/streamlining will be updated as new information becomes available so check back often.
If your account recently transitioned to our new servicing portal, we're excited you're here. It's time to create an online account. You can also read our info page about the transition.
We're making enhancements! MOHELA is part of Federal Student Aid's (FSA's) long-term servicing solution that will eventually allow you to fully manage your federal student loans on StudentAid.gov. Transitioning to StudentAid.gov will ensure borrowers can continue to successfully manage repayment of their federal student loans in a secure, long-term servicing environment.
No action is required of you as part of this change. MOHELA will continue to be your student loan servicer and will remain in contact with you regarding updates to your account. You may notice changes to our website and communications during this transition. For more information about how FSA is changing your student loan web experience, visit StudentAid.gov/streamlining.