Loan Payoff

If you are ready to pay off one or more of your student loans, congratulations! Your MOHELA online account is the quickest and easiest way to get your payoff amount and submit your payment. However, you can also contact us to obtain a payoff amount and submit your payment.

Note: If you are enrolled in Auto Pay, the payment must post 3 or more business days in advance of the next scheduled payment draft to stop the payment from pulling. Or, you can manually cancel Auto Pay online for the loans you are paying in full 3 or more business days in advance of the draft. Overpayments of $5.00 or more will automatically be refunded to you (a refund may be requested for lesser amounts).


Obtaining Loan Payoff Amount Online

To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. Then, select the desired loan from the Loan dropdown menu. Once selected, you will find your "Online" and "By U.S. Mail" payoff amounts, as shown in the example below. Click on the information icon for details about how the payoff amounts are calculated.

Example of online and U.S. mail payoff amounts as well as disclaimers for payment sent by U.S. mail shown in the online portal

Submitting Your Payoff Payment Online

If you are paying off a specific loan or set of loans online, use the "Custom Pay" dropdown to select "Specify for Each Loan". Then, enter the "Online" payoff amount in the "Payment Amount" field for each loan you want to pay off.

If you are paying off all of your loans online, add up the "Online" payoff amounts for all of your loans. Then, use the "Custom Pay" dropdown to select "Auto Allocate" and enter the sum total payoff amount in the "Pay this amount" field.

Please allow 2-3 business days for your payment to post to your account. You will receive credit for payments as of the date they're submitted if scheduled for that day by 11:59 pm ET. Any associated interest will be adjusted.


Mailing Your Payoff Payment

To pay off your loans by mail, send a check or money order (include your account number) to our payment address for Direct Loans and Federally-owned FFEL Program loans:

Department of Education - MOHELA
P.O. Box 790453
St. Louis, MO 63179-0453

To direct your payment to a specific loan or set of loans, see One-Time Payment Directions.


Verifying Your Loan is Paid in Full

A Paid in Full letter will be sent to you approximately 30-45 days after the payoff payment is applied to your loan. You can also verify and print your loan balance information online. Log in and select "Tools & Requests" from the sidebar navigation. Then select "Printable Account Information".

MOHELA will report your loan as "Paid in Full" to the consumer reporting agencies at the end of the month that your loan reflects a zero balance. The consumer reporting agencies may take additional time to update their reporting. Although a loan is paid in full, prior credit reporting will remain in your history as determined by the consumer reporting agencies.