Contact Us

Phone and Hours

Direct Loan (DL) Servicing:
1-888-866-4352 (Toll Free)
636-532-0600 (International)
TTY: Dial 711

1-866-222-7060 (Toll Free)
636-787-2790 (International)

Hours of Operation:
Monday: 8 a.m. – 9 p.m. Eastern Time (ET)
Tuesday - Wednesday: 8 a.m. – 8 p.m. ET
Thursday - Friday: 8 a.m. – 6 p.m. ET

Payment and automated account information is also available 24/7. Your Social Security Number or Account Number is required by our automated phone line.


Request for Assistance

633 Spirit Drive
Chesterfield, MO 63005-1243

Do not submit payments to this address.

For fastest processing of documents, upload via your account.


Please include your account number on all payments and send to:

Department of Education - MOHELA
P.O. Box 790453
St. Louis, MO 63179-0453

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