Happy Holidays!

Please note our contact center will be closing at 5:00 PM ET on Tuesday, December 24 and Tuesday, December 31.

In observance of the holidays, our offices are closed on the following days:

Wednesday, December 25

Wednesday, January 1

Quarterly Interest Notices

If you recently received a quarterly interest notice for your student loan account, please know that this is not a bill, and no action is necessary at this time.

Need Help Creating an Account or Logging In?

Welcome to our new online portal! Here are a few tips for creating and logging into your online account:

• User ID - Your User ID must be between 6 and 62 characters. User ID's cannot include special characters such as parenthesis "()" or brackets, "{}, []".

• Password - Your password must be between 8 and 32 characters with at least three of the following:

  • a lowercase letter,

  • an uppercase letter,

  • a number,

  • and a special character, except for parenthesis "()", brackets, "{}, []", and an ampersand, "&".

• Password Hint - your password hint cannot contain any special characters

• Forgot your User ID or password? Click the applicable button once you get to the Log In screen for assistance.

Public Service Loan Forgiveness (PSLF) Updates

As of July 1, 2024, the PSLF program has successfully transitioned from MOHELA and now is fully managed by ED on StudentAid.gov. For all inquiries surrounding your PSLF discharge and any associated refunds, visit StudentAid.gov.

Borrowers seeking more information from ED about the transition of the PSLF Program to its new loan servicing environment can visit StudentAid.gov/streamlining.

TEACH Grant Updates

On May 1, 2024, MOHELA started transitioning the TEACH Grant Program to ED. During the transition period, there will be a TEACH processing pause. This transition will last into Fall 2024. TEACH Grant Program recipients have two choices regarding form submission during this time. You can do either of the following:

• Submit a form now by mail* for the current or upcoming school year. Processing of that form will be held until the transition to StudentAid.gov is complete; or

• Wait to submit your form on StudentAid.gov.

* Send TEACH forms to TEACH Grant Program, P.O. Box 300010, Greenville, TX 75403. Forms may also be uploaded at StudentAid.gov/status-center/upload-tool.

NOTE: If you choose to submit forms during the pause, do not submit them again in the fall. Doing so could cause delays with your submission.

StudentAid.gov/streamlining will be updated as new information becomes available so check back often.