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If you need to mail or fax your forms, send them to the address or fax number listed below.


Fax:
1-866-222-7060 (Toll Free)

Mail:

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Downloading Forms


Below is a list of forms to assist you in managing your student loan account.

Auto Pay Application
Enroll to make payments automatically each month and you may qualify for a 0.25% interest rate reduction.
Corporation for National And Community Service (CNCS)
During a period when you are serving in a national position for which you received a national service award.
Third Party Authorization

Forms Available on Studentaid.gov


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Federal Direct Consolidation Loan Application and Promissory Note

A Direct Consolidation Loan allows you to combine multiple federal student loans into one loan, one payment and one fixed interest rate. Carefully consider whether loan consolidation is the best option for you.

Review the advantages and disadvantages of loan consolidation.

Once in repayment, there may be times when you are unable to make your monthly payment.

A deferment allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default.

Note: Interest still accrues during deferment. It's important you understand whether you would be responsible for paying the accrued interest during this period and how that would impact your federal student loan. Deferment also impacts potential loan forgiveness options.

Instead of deferment, you may want to consider changing to a repayment plan that determines your monthly payment amount based on your income. Both deferments and income-driven repayment plans may offer interest benefits for some loan types. Visit StudentAid.gov/IDR for more information.

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Cancer Treatment

During a period when you are undergoing cancer treatment and for 6 months following the conclusion of the treatment.

Economic Hardship

You may qualify for this deferment if you are receiving a means-tested benefit, like welfare (e.g., Temporary Assistance for Needy Families (TANF)); work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence; or are serving in the Peace Corps. You can only receive this deferment for up to three years.

Graduate Fellowship

You may qualify for this deferment if you are enrolled in an approved graduate fellowship program. A graduate fellowship program is generally a program that provides financial support to graduate students to pursue graduate studies and research. Most graduate fellowship programs are for doctoral students, but some are available to master's degree students.

In-School

You are eligible for this deferment if you're enrolled at least half-time at an eligible college or career school. If you're a graduate or professional student who received a Direct PLUS Loan, you qualify for an additional six months of deferment after you cease to be enrolled at least half-time.

Important! If you are enrolled in an eligible college or career school at least half-time, in most cases your loan will be placed into a deferment automatically based on enrollment information reported by your school, and we will notify you that the deferment has been granted (no deferment form necessary). If you enroll at least half-time but do not automatically receive a deferment, you should contact the school where you are enrolled. Your school will then report information about your enrollment status so that your loan can be placed into deferment.

Military Service and Post-Active Duty Student
  • During a period of active duty military service during a war, military operation, or national emergency.

  • During the 13 months following the conclusion of qualifying active duty military service, or until you return to enrollment on at least a half-time basis, whichever is earlier, if you are a member of the National Guard or other reserve component of the U.S. armed forces and you were called or ordered to active duty while enrolled at least half-time at an eligible school or within six months of having been enrolled at least half-time.

Parent PLUS Borrower

You may qualify for this deferment if you're a parent who received a Direct PLUS Loan to help pay for your child's education, and the student you took the loan out for is enrolled at least half-time at an eligible college or career school. You can also receive a deferment for an additional six months after the student ceases to be enrolled at least half-time.

Note: If we have received eligible enrollment for your child and your loan is not in deferment, you can request the deferment verbally by contacting our customer service department.

Rehabilitation Training

You may qualify for this deferment if you’re enrolled in an approved rehabilitation training program that is designed to provide vocational, drug abuse, mental health, or alcohol abuse rehabilitation treatment.

Unemployment

You may be eligible for this deferment if you receive unemployment benefits or you are seeking and unable to find full-time employment. You can receive this deferment for up to three years.

A discharge releases you from all or a portion of your loan obligation.

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False Certification (Ability to Benefit)

If your school falsely certified your loan eligibility.

False Certification (Disqualifying Status)

If you are unable to meet the legal requirements for employment in your state of residence in the occupation for which your program of study was intended when your school originated or certified your loan.

False Certification (Identity Theft)

If you believe that a loan in your name was falsely certified as a result of the crime of identity theft - use this form to apply for a false certification discharge.

False Certification (Unauthorized Signature/Unauthorized Payment)

If any one of these documents was signed without your authorization, you may be eligible for a loan discharger. This form is not used for allegations of identity theft.

  • Loan Application

  • Promissory Note

  • Master promissory note

  • Combined application / promissory note

  • Loan Check

  • Electronic funds transfer authorization

  • Master check authorization

School Closure

If your school closes while you're enrolled or soon after you withdraw, you may be eligible for a loan discharge. Find out what the criteria are for discharge and how you can apply.

Total and Permanent Disability

Visit disabilitydischarge.com or contact the Nelnet Total and Permanent Disability Servicer at 1.888.303.8918.

Unpaid Refund

If you withdrew from school but the school did not pay a refund that is owed to the Department of Education.

Once in repayment, there may be times when you are unable to make your monthly payment. You may be eligible to postpone your payment with a forbearance. During a forbearance, interest on both subsidized and unsubsidized loans remains the responsibility of the borrower. For assistance determining the best option for your circumstance and to apply, please contact us.

Instead of forbearance, you may want to consider requesting a deferment (which has an interest benefit for some loan types) or changing to a repayment plan that determines your monthly payment amount based on your income. Visit StudentAid.gov/IDR for more information.

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General Forbearance (GFB)

Postpone your payments if you are experiencing a temporary hardship related to financial difficulties, change in employment or medical expenses.

Mandatory Forbearance (SERV)
  • Medical or Dental Internship/Residency Program

  • National Guard Duty

  • Department of Defense Loan Repayment Program

Student Loan Debt Burden Forbearance (SLDB)

Postpone your payments if the total amount you owe each month for all the student loans you received is 20 percent or more of your total monthly gross income (for up to 3 years and additional conditions apply).

Teacher Loan Forgiveness Forbearance (TLFF)

If you teach full-time for five complete and consecutive academic years in a low-income elementary school, secondary school, or educational service agency, you may be eligible for forgiveness of up to $17,500 on your Direct Loan or FFEL program loans. See StudentAid.gov/teach-forgive for more information and a form you can fill out when you have completed your teaching service.

Loan forgiveness is the release of a borrower or any co-maker, from all or a portion of their loan obligation as a result of public service provided by the borrower or co-maker.

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Public Service Loan Forgiveness (PSLF)

If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program.

The Public Service Loan Forgiveness (PSLF) Program forgives the remaining balance on your Direct Loans after you have made 120 (10 years) qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.

Use the PSLF Help Tool to complete the form, sign and submit electronically.

Teacher Loan Forgiveness Application (TLFA)

If you are a teacher in a low-income school or educational service agency, you may be eligible for Teacher Loan Forgiveness.

The Teacher Loan Forgiveness application calls for consecutive, complete academic years of service for forgiveness. However, applicants who were unable to teach during the period of the officially-declared natural disaster Hurricane Maria and/or Hurricane Irma are allowed up to a one-year gap in service. The one-year gap in service encompasses the following timeframes:

Hurricane Maria: September 2017 thru September 2018

Hurricane Irma: September 2017 thru September 2018

This waiver applies for Teacher Loan Forgiveness applicants residing/working in the Commonwealth of Puerto Rico (PR) or the Virgin Islands of the United States (VI) affected by the officially-declared natural disaster Hurricane Maria and Teacher Loan Forgiveness applicants residing/working in the VI affected by the officially-declared natural disaster Hurricane Irma. This relief/wavier is available as part of the enactment of the Bipartisan Budget Act of 2018, Public Law No: 115-123.

Temporary Expanded PSLF (TEPSLF) Certification & Application (PSLF form)

Temporary Expanded Public Service Loan Forgiveness (TEPSLF)

If some or all of your payments were not made on a qualifying repayment plan for PSLF, you may be able to receive loan forgiveness under a temporary opportunity.

Learn more to see whether you might qualify.

Use the PSLF Help Tool to complete the form, sign and submit electronically.

We appreciate the service you have provided to our country and we are here to help you manage your student loans. There are special benefits and repayment options available for your loans.

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Service Members Civil Relief Act (SCRA)

An interest rate cap of 6% is available to student loan borrowers and cosigners during periods of active duty. If your interest rate is less than 6%, no change will be made to your rate.

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Reaffirmation Agreement Form (REA)

If you have exceeded the annual or aggregate loan limit ("overborrowing"), to regain eligibility for federal student financial aid, you may either:

  1. Repay the excess loan amount now (contact us), or

  2. Complete this form to agree to repay the excess according to the terms and conditions of your promissory note ("reaffirmation").

MOHELA offers many repayment options to fit your personal situation. Please contact us if you are having trouble making payments and do not see an option that fits your situation.

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Income-Driven Repayment Plan Request (IDR)

These plans base your monthly payment on your income and family size. They require annual recertification to remain on the plan. Use Loan Simulator  this link will open in a new window to help find a plan that will work for you.

  • Income-Based Repayment (IBR)

  • Income-Contingent Repayment (ICR)

  • Pay As You Earn (PAYE)

  • Saving On A Valuable Education (SAVE, Formerly the REPAYE Program)

Repayment Plan Request (RPR)

These plans are based on the length of time your loan is in repayment. Use Loan Simulator  this link will open in a new window to help find a plan that will work for you.

  • Standard Repayment Plan

  • Extended Repayment Plan

  • Graduated Repayment Plan