Important Announcements

On Oct. 30, 2025, the U.S. Department of Education published final Public Service Loan Forgiveness (PSLF) program regulations that will be effective on July 1, 2026. We'll provide updates when the regulations are implemented. For now, there are no impacts to borrowers, payment counts, or discharges.

Visit StudentAid.gov/publicservice for more information about PSLF and current program requirements.

For more information about employer eligibility, visit StudentAid.gov/pslf/employer-search.

To apply for PSLF, use the PSLF Help Tool at StudentAid.gov/pslf.

A federal court issued an injunction preventing the U.S. Department of Education from implementing the Saving on a Valuable Education (SAVE) Plan and parts of other income-driven repayment (IDR) plans.

Thanksgiving

In observance of Thanksgiving, we will be closed for business on Thursday, November 27. Our offices will reopen during normal business hours on Friday, November 28.

Due to the federal holidays, payments may take up to five business days to post to your account. This delay will not change the effective date of your payment.

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How to Prevent Identity Theft

Identity theft occurs when your personal information is used by an unauthorized person to purchase products or services. It’s important to keep your personal information safe, including but not limited to your Social Security Number, driver’s license number, credit card number and even your student loan credentials.

Several simple steps can help reduce your chance of becoming a victim of identity theft:

  • Verify that the person/entity contacting you is who they say they are. If your bank or another financial institution calls you, ask for their phone number to call them back, do your research and make sure it is actually the company they say they are.

  • Shred documents with personal information.

  • Monitor activity on debit and credit cards and report suspicious activity.

  • Enroll in electronic correspondence from your debt holders (e.g., Update your email permissions to sign up for MOHELA’s Paperless E-Delivery).

  • Use a private computer when doing online banking or making online purchases.

  • Steer clear of scams from organizations wanting your financial account information.

When you recognize that you have become a victim of identity theft (you stop receiving important bills or other mail, or have suspicious charges on your accounts), you should take immediate action to notify regulatory authorities and your account holders.

Learn more about the steps on the Federal Trade Commission’s step-by-step process to repair identity theft   this link will open in a new window .

MOHELA is committed to protecting and respecting the privacy of our customers. We strive to maintain your privacy and ensure the confidentiality of the information you submit to us. View our privacy policy and security information.