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Public Service Loan Forgiveness (PSLF) and TEACH Grant Updates
Beginning May 1, 2024, The U.S. Department of Education (ED) will transition servicing of the Public Service Loan Forgiveness (PSLF) Program and the Teacher Education Assistance for College and Higher Education (TEACH) Grant Program from MOHELA to ED via StudentAid.gov. This means that if you are already working toward PSLF, are interested in PSLF, or are a TEACH Grant recipient, you will work directly with ED. Your federal student loans will remain with a loan servicer.
To allow for the transition of PSLF and TEACH program servicing to StudentAid.gov, the processing of all PSLF and TEACH grant documentation will be temporarily paused beginning May 1, 2024. For document processing related to PSLF, this pause is expected to last through July 2024. The pause on processing of TEACH Grant documentation is expected to last through September 2024.
Beginning May 1st, 2024, MOHELA will no longer have any specific PSLF or TEACH Grant data related to your account or loans, including PSLF qualifying payment counters, PSLF employment information, or information related to the status of your TEACH Grant application. If you want to save screenshots and correspondence for your personal records, we recommend doing this by April 30, 2024.
All pending requests and applications will be processed by the U.S. Department of Education once the transition is complete and the processing pause ends.
After the pause ends, you will be able to log in to your StudentAid.gov account to find information about all your eligible and qualifying payments for PSLF. For more information, please visit StudentAid.gov/streamlining.
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Welcome to our new MOHELA portal
If your account recently transitioned to our new servicing portal, we're excited you're here. It's time to create an online account. You can also read our info page about the transition.
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MOHELA Transitioning Loan Servicing Platforms
We're making enhancements! MOHELA is part of Federal Student Aid's (FSA's) long-term servicing solution that will eventually allow you to fully manage your federal student loans on StudentAid.gov. Transitioning to StudentAid.gov will ensure borrowers can continue to successfully manage repayment of their federal student loans in a secure, long-term servicing environment.
No action is required of you as part of this change. MOHELA will continue to be your student loan servicer and will remain in contact with you regarding updates to your account. You may notice changes to our website and communications during this transition. For more information about how FSA is changing your student loan web experience, visit StudentAid.gov/streamlining.
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High Call Volume
Due to the unprecedented event of millions of student loan borrowers returning to repayment at the same time, you may experience longer than normal wait times to speak to a Customer Service Representative. Log in for self-service 24/7 or visit StudentAid.gov. There you can explore your repayment plan options which may help to lower your monthly payment amount. We appreciate your patience.
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Saving on a Valuable Education (SAVE) Repayment Plan (formerly the REPAYE Program)
The SAVE plan provides the lowest monthly payment of any income-driven repayment plan available to nearly all student borrowers. If you were previously participating in the Revised Pay as You Earn (REPAYE) plan, you will automatically be enrolled in the SAVE Plan and your payment recalculated before payments resume, no action is required. If you want to enroll in the SAVE plan and calculate what your estimated monthly payment may be, use Loan Simulator.
Note: If you are on the REPAYE alternative plan, you will need to apply for the SAVE plan.
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Income-Driven Repayment Account Adjustment
Update: If you received an email from Federal Student Aid regarding income-driven repayment forgiveness, please know that we are working to process your forgiveness as soon as possible. Once the forgiveness has been applied, you will be notified. Our customer service representatives do not have any further information about this forgiveness to provide at this time.
In April 2022, the U.S. Department of Education announced several updates that will bring borrowers closer to forgiveness under income-driven repayment (IDR) plans.
Based on the newly eligible months from the one-time account adjustment, borrowers who have reached 240 or 300 months' (as applicable) worth of payments for IDR forgiveness or 120 months of PSLF will begin to see their loans forgiven in spring 2023. The Department will continue to discharge loans as borrowers reach the months needed for forgiveness. All other borrowers will see their accounts update in 2024.
For more information, please visit StudentAid.gov/IDRAdjustment.